[info] 06:34 Edinburgh 20CN BRAS

At 06:34, 20CN lines on Edingburgh BRAS all went off briefly. W have advised BT.

They all came back very quickly too, which suggests that the BT RADIUS issue is finally fixed.

Update: this happened again at 10:26

[info] DD collection dates

Information for customers paying regular amounts on the 1st of the month by Direct Debit.

Some time in the past you will have had a notice advising the amount that we collect on or immediately after the 1st of each month. Normally the DD is on the 1st working day, so usually the 1st of the month. As this is a regular amount we don't send a new DD notice for each payment.

In December it will be the 3rd due to an issue at our end. This is within the 3 working day window we are allowed for on or immediately after and as such a new notice email will not be sent.

In January the VAT change will mean the amount changes, so you will get an invoice and 5 working days notice of the new amount on the 1st (or 2nd). Collection will therefore be on 11th Jan due to placement of weekends and bank holidays.

In February you will also get an invoice and 5 working days notice on the 1st and collection will be on the 8th. If the amount is the same as January then you will be advised that we will collect on or immediately after the 1st of each month at that point and future collections will be on the 1st working day of each month without further notices.

Thank you for paying by Direct Debit.

[Info] New Broadband Ordering System - Comments Appreciated

We've been working on a new broadband ordering system. It's at a stage now where we're testing it ourselves and it's also available for you to test if you like...

The order system can cope with:

• New customers
• Existing customers
• New line installs (checking for BT/BE/FTTC availability)
• Tariff Changes
• Site Moves
  
• Migrations
• Line Ceases

The starting page is:
https://clueless.aaisp.net.uk/orderpage.cgi

The process finishes without making any actual changes. It does give a box for you to feedback any comments.

[info] 22:23 ESR1-BIRMINGHAM5

At 22:23 yesterday all lines on ESR1-BIRMINGHAM5 (20CN) went off line.
Lines came bank immediately.

Does not look like planned maintenance. We have advised BT.

[info] 21:57 21CN-BRAS-RED2-SL

It appears all lines on 21CN-BRAS-RED2-SL went off briefly at 21:57.
Not planned work by BT as far as we are aware so looks like another crash of some sort (in BT).

[info] Calls dropped

Calls in progress on our VoIP server a.speechless were dropped around 2 minutes ago.

Sorry for any inconvenience.